IT subscriptions for companies.
You pay monthly, per user, and choose the right package for each member of your team.
If you’re not sure of the optimal setup for your company, you can request a free audit.
What it includes and what it costs.
The subscription is billed monthly, per user. The operational base stays the same whatever the package: unlimited interventions, an intervention time of one hour at most for critical incidents, and 24/7 monitoring for every device.
The packages differ in the applications and protection each employee needs: email and online collaboration, desktop apps, workstation and account protection, or controls for sensitive information in email and cloud files. You choose the package for each team member, and the monthly fee stays predictable regardless of the number of interventions.
By comparison, the traditional pay-per-incident model offers neither budget predictability nor contractual response guarantees.
Prices assume a 12-month commitment. All prices exclude VAT.
Every package includes IT support and administration. Choose the applications and level of protection each user needs.
IT support and administration for your team.
- Unlimited interventions, on-site and remote
- Maximum intervention time 1h / 4h
- Hardware + software service and administration
- Technical support by email and phone
- Single point of contact
- IT audit and analysis
- Preventive and evolutive maintenance
- RMM tracking and monitoring system
Unlimited on-site and remote support, preventive maintenance, and 24/7 monitoring.
Email and online collaboration.
- Enterprise cloud email, 50 GB per user
- Cloud storage, 1 TB per user, 1 TB per company
- Intranet, file sharing and traceability
- Microsoft Office in the browser
- Video conferencing and chat (Microsoft Teams)
Company email, cloud files, video meetings, and chat.
Desktop apps for your daily work.
- Microsoft Office desktop license
Word, Excel, and Outlook on your computer, alongside email and online collaboration.
Protection for workstations and accounts.
- Endpoint protection, Bitdefender GravityZone Business
- Windows upgrade licensePro
- Access control from any device
- Automatic detection and response to endpoint attacks
Access control, workstation protection, and automatic response to attacks.
Control over sensitive data.
- Windows upgrade licenseEnterprise
- Rules for sensitive information in email and cloud files
Rules to identify sensitive information and limit how it is shared through email and cloud files.
Choose how many users on each package and see the monthly cost.
Compare packages — included services, applications, and protection
| User Desk 25 € | Essentials 30 € | Office 35 € | Security 45 € | Enterprise 55 € | |
|---|---|---|---|---|---|
| Administration and support | |||||
| Unlimited interventions, on-site and remote, secured | ✓ | ✓ | ✓ | ✓ | ✓ |
| Maximum intervention time, critical / standard incidents | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h |
| Microsoft hardware and software service | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical support by email and phone | ✓ | ✓ | ✓ | ✓ | ✓ |
| Single point of contact for all IT vendors | ✓ | ✓ | ✓ | ✓ | ✓ |
| Management and organization | |||||
| IT audit and optimization analysis | ✓ | ✓ | ✓ | ✓ | ✓ |
| Preventive and evolutive maintenance | ✓ | ✓ | ✓ | ✓ | ✓ |
| Equipment and service monitoring (RMM) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Work and collaboration | |||||
| Enterprise cloud email, 50 GB per user | — | ✓ | ✓ | ✓ | ✓ |
| Cloud storage, 1 TB per user, 1 TB per company | — | ✓ | ✓ | ✓ | ✓ |
| Intranet, file sharing and traceability | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office in the browser | — | ✓ | ✓ | ✓ | ✓ |
| Video conferencing and chat (Microsoft Teams) | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office desktop license | — | — | ✓ | ✓ | ✓ |
| Endpoint protection, Bitdefender GravityZone Business | — | — | — | ✓ | ✓ |
| Windows upgrade license | — | — | — | Pro | Enterprise |
| Security and data protection | |||||
| Access control from any device | — | — | — | ✓ | ✓ |
| Automatic detection and response to endpoint attacks | — | — | — | ✓ | ✓ |
| Rules for sensitive information in email and cloud files | — | — | — | — | ✓ |
Infrastructure, priced per device.
Costs for servers, network equipment, or cloud backup don’t depend on the number of users, which is why they’re billed separately. You add to your package only the components your company actually needs.
What the people who work with us say.
“Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania.”
“We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it.”
“What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands.”
HQ clients
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UiPath -
Waldevar -
ESX -
Picktwo -
Aectra -
Polon Alfa -
Beijer Ref -
Alfa Laval -
Toyota Ploiești -
Dipet -
Alliance Filter -
Cocktail Holidays -
Dalian Autotech -
Duroterm -
Eco Plating -
Faberrom -
France Air -
Gefil -
Hasotti Mineran Șerb și Asociații -
Innobyte -
K-Flex -
Nisab Cons -
Optaros -
Sagitta International -
Sales Partner -
Service Faur -
Somarest -
Tehnogrup Est -
Travelmaker -
Vass Lawyers
Talk to a specialist.
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Frequently asked questions.
What does “per user” mean?
A user is a team member whose account and equipment we administer. If you have ten employees on the Essentials package, the cost is ten times the €30 monthly rate. Servers and the rest of the infrastructure aren’t included in this calculation; they’re billed separately, per device.
Is a long-term contract required?
It isn’t mandatory. The prices shown apply to a 12-month commitment, but we also offer a no-minimum-term option, in which case the rates are 10% higher. All prices are quoted excluding VAT.
What isn’t included in the per-user subscription?
Infrastructure (servers, network equipment, cloud backup) is billed separately. The same applies to equipment we provide on a monthly subscription, such as laptops or printers.
Do intervention times differ between subscriptions?
No. The service-level agreement (SLA) is the same for every package: intervention within 1 hour for critical incidents and 4 hours for other requests.
What does the IT service subscription cover?
The subscription covers administration and support for users and equipment, 24/7 monitoring of every managed device, preventive maintenance, the IT audit, and unlimited interventions, remote or on site. Every package includes this operational base. You choose the applications and level of protection each user needs, from email and online collaboration to desktop apps, workstation protection, and controls for sensitive data in email and cloud files.
Is there a package for IT support and administration only?
Yes. The User Desk package, at €25 per user per month, includes IT support and administration without productivity software licenses. The other packages share the same operational base and add applications and protection features, so you can give each employee the package they need.
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The first 30 days with a new IT provider
What happens in the first month of working together, and the standards you can check from day one.
Find the right subscription.
Not sure which package fits each person on your team? The free audit maps your current setup and recommends the right mix, with no obligation. And because all our prices are public, you can budget before we even talk.