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ABOUT

We’ve managed company IT for over 20 years.

We’re a Bucharest team dedicated to managing IT infrastructure for Romanian companies. We provide user support, infrastructure management, and security on a subscription, with intervention times guaranteed by contract.

Some of our clients have been with us for over a decade.

BUCHAREST · SINCE 2004

Who we are.

HQ was founded in 2004, in Bucharest, and for over 20 years we’ve focused on a single goal: managing IT for companies. Over those years we’ve worked with a range of organizations, from entrepreneurial businesses to the local subsidiaries of international groups, and many of those partnerships continue today.

We work through a monthly subscription billed per user, with public prices and infrastructure services priced separately. The contract guarantees intervention within 1 hour for critical incidents and 4 hours for other requests, alongside 24/7 infrastructure monitoring. We administer Microsoft 365 and Google Workspace, physical and virtual servers, networks, workstations, printers, storage, backup, and antivirus. Our cloud work covers public, private, and hybrid environments.

25 min
Average intervention time
1h / 4h
Guaranteed intervention time
48 min
Average ticket resolution time
24/7
Monitoring on every managed device
ITIL 4 · FORTINET NSE 4 · MICROSOFT 365

Certifications and technologies.

Our team holds certifications in service management, networking, security, and hardware infrastructure. We also work with Microsoft, Google, Cisco, VMware, Proxmox, Linux, Acronis, Fortinet, and Veeam technologies.

Microsoft
Microsoft certifications
ITIL
ITIL certifications
CompTIA
CompTIA certifications
Ubiquiti
Ubiquiti certifications
Fortinet
Fortinet certifications
Cisco
Cisco certifications
VMware
VMware certifications
Acronis
Acronis certifications
Bitdefender
Bitdefender certifications

Our specialists hold CompTIA ITF+ and A+, Bitdefender GravityZone Technical Solutions, and TP-Link Omada Certified Network Administrator (OCNA) certifications, as well as certifications for HPE, Lenovo and Dell hardware infrastructure. The team also has experience with Microsoft, Google, Cisco, VMware, Proxmox, Linux, Acronis, Fortinet and Veeam technologies.

HQ clients

  • UiPath
  • Waldevar
  • ESX
  • Picktwo
  • Aectra
  • Polon Alfa
  • Beijer Ref
  • Alfa Laval
  • Toyota Ploiești
  • Dipet
  • Alliance Filter
  • Cocktail Holidays
  • Dalian Autotech
  • Duroterm
  • Eco Plating
  • Faberrom
  • France Air
  • Gefil
  • Hasotti Mineran Șerb și Asociații
  • Innobyte
  • K-Flex
  • Nisab Cons
  • Optaros
  • Sagitta International
  • Sales Partner
  • Service Faur
  • Somarest
  • Tehnogrup Est
  • Travelmaker
  • Vass Lawyers
CLIENTS SINCE 2008 · 2010 · 2012

What the people who work with us say.

“Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania.”
Monica Serbu
Area Manager East Europe
Beijer Ref
“We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it.”
Cristian Vladone
Chief Accountant, Business Support
Alfa Laval
“What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands.”
Florin Joacăbine
Director General
Polon-Alfa Romania
THE NEXT STEP

Start with the audit.

We come to your office, assess your entire IT infrastructure, and present our findings in a detailed report. The audit is completely free, comes with no contractual obligation, and the report is yours regardless of what you decide.