---
title: "IT subscription for companies: from €25 per user."
url: https://www.hqsolutions.ro/en/pricing/
lang: en
site: HQ
---

> IT packages from €25 per user: support and administration, work apps, and protection to suit your team. Public prices and intervention times guaranteed by contract.

# IT subscriptions for companies.

You pay monthly, per user, and choose the right package for each member of your team.

If you’re not sure of the optimal setup for your company, you can request a free audit.

## What it includes and what it costs.

The subscription is billed monthly, per user. The operational base stays the same whatever the package: unlimited interventions, an intervention time of one hour at most for critical incidents, and 24/7 monitoring for every device.

The packages differ in the applications and protection each employee needs: email and online collaboration, desktop apps, workstation and account protection, or controls for sensitive information in email and cloud files. You choose the package for each team member, and the monthly fee stays predictable regardless of the number of interventions.

By comparison, the traditional pay-per-incident model offers neither budget predictability nor contractual response guarantees.

### The same operational base, whatever the package.

- Unlimited interventions, on-site and remote
- Maximum intervention time 1h / 4h
- Hardware + software service and administration
- Technical support by email and phone
- Single point of contact
- IT audit and analysis
- Preventive and evolutive maintenance
- RMM tracking and monitoring system

### You can combine packages.

Every package includes IT support and administration. Choose the applications and level of protection each user needs.

- **User Desk** — 25 € per user / month. IT support and administration for your team. Unlimited on-site and remote support, preventive maintenance, and 24/7 monitoring.
- **Essentials** — 30 € per user / month. Email and online collaboration. Company email, cloud files, video meetings, and chat.
- **Office** — 35 € per user / month. Desktop apps for your daily work. Word, Excel, and Outlook on your computer, alongside email and online collaboration.
- **Security** — 45 € per user / month. Protection for workstations and accounts. Access control, workstation protection, and automatic response to attacks.
- **Enterprise** — 55 € per user / month. Control over sensitive data. Rules to identify sensitive information and limit how it is shared through email and cloud files.

### Administration and support

|  | User Desk | Essentials | Office | Security | Enterprise |
| --- | --- | --- | --- | --- | --- |
| Unlimited interventions, on-site and remote, secured | ✓ | ✓ | ✓ | ✓ | ✓ |
| Maximum intervention time, critical / standard incidents | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h |
| Microsoft hardware and software service | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical support by email and phone | ✓ | ✓ | ✓ | ✓ | ✓ |
| Single point of contact for all IT vendors | ✓ | ✓ | ✓ | ✓ | ✓ |

### Management and organization

|  | User Desk | Essentials | Office | Security | Enterprise |
| --- | --- | --- | --- | --- | --- |
| IT audit and optimization analysis | ✓ | ✓ | ✓ | ✓ | ✓ |
| Preventive and evolutive maintenance | ✓ | ✓ | ✓ | ✓ | ✓ |
| Equipment and service monitoring (RMM) | ✓ | ✓ | ✓ | ✓ | ✓ |

### Work and collaboration

|  | User Desk | Essentials | Office | Security | Enterprise |
| --- | --- | --- | --- | --- | --- |
| Enterprise cloud email, 50 GB per user | — | ✓ | ✓ | ✓ | ✓ |
| Cloud storage, 1 TB per user, 1 TB per company | — | ✓ | ✓ | ✓ | ✓ |
| Intranet, file sharing and traceability | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office in the browser | — | ✓ | ✓ | ✓ | ✓ |
| Video conferencing and chat (Microsoft Teams) | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office desktop license | — | — | ✓ | ✓ | ✓ |
| Endpoint protection, Bitdefender GravityZone Business | — | — | — | ✓ | ✓ |
| Windows upgrade license | — | — | — | Pro | Enterprise |

### Security and data protection

|  | User Desk | Essentials | Office | Security | Enterprise |
| --- | --- | --- | --- | --- | --- |
| Access control from any device | — | — | — | ✓ | ✓ |
| Automatic detection and response to endpoint attacks | — | — | — | ✓ | ✓ |
| Rules for sensitive information in email and cloud files | — | — | — | — | ✓ |

Prices assume a 12-month commitment. All prices exclude VAT.

Without an annual commitment, prices are 10% higher than the contract rate. All prices exclude VAT.

## Infrastructure, priced per device.

Costs for servers, network equipment, or cloud backup don’t depend on the number of users, which is why they’re billed separately. You add to your package only the components your company actually needs.

### Infrastructure (IT administration)

- **Physical, virtual, or storage server administration** — 30 € per server / month
- **Network equipment administration** — 30 € per site / month
- **DNS hosting and a presentation website** — 10 € per website / month
- **Secure cloud backup, Azure Backup or Veeam** — 30 € per 500 GB / month
- **Replication and disaster recovery in the cloud** — from 100 € per month

### Equipment as a subscription (Hardware as a Service)

- **Laptop, Core i7, 16 GB RAM, 250 GB SSD, Windows Pro** — from 20 € per month
- **Printer or multifunction, consumables and service included** — from 20 € per month
- **Network, router, firewall, Wi-Fi** — from 20 € per month
- **Cloud infrastructure, Azure, AWS, or Google** — from 50 € per month
- **Data-center rack, 1U, power, 10/100 connection** — from 100 € per month

## What the people who work with us say.

> Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania.
>
> — Monica Serbu · Area Manager East Europe · Beijer Ref

> We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it.
>
> — Cristian Vladone · Chief Accountant, Business Support · Alfa Laval

> What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands.
>
> — Florin Joacăbine · Director General · Polon-Alfa Romania

## HQ clients

- UiPath
- Waldevar
- ESX
- Picktwo
- Aectra
- Polon Alfa
- Beijer Ref
- Alfa Laval
- Toyota Ploiești
- Dipet
- Alliance Filter
- Cocktail Holidays
- Dalian Autotech
- Duroterm
- Eco Plating
- Faberrom
- France Air
- Gefil
- Hasotti Mineran Șerb și Asociații
- Innobyte
- K-Flex
- Nisab Cons
- Optaros
- Sagitta International
- Sales Partner
- Service Faur
- Somarest
- Tehnogrup Est
- Travelmaker
- Vass Lawyers

## Frequently asked questions.

### What does “per user” mean?

A user is a team member whose account and equipment we administer. If you have ten employees on the Essentials package, the cost is ten times the €30 monthly rate. Servers and the rest of the infrastructure aren’t included in this calculation; they’re billed separately, per device.

### Is a long-term contract required?

It isn’t mandatory. The prices shown apply to a 12-month commitment, but we also offer a no-minimum-term option, in which case the rates are 10% higher. All prices are quoted excluding VAT.

### What isn’t included in the per-user subscription?

Infrastructure (servers, network equipment, cloud backup) is billed separately. The same applies to equipment we provide on a monthly subscription, such as laptops or printers.

### Do intervention times differ between subscriptions?

No. The service-level agreement (SLA) is the same for every package: intervention within 1 hour for critical incidents and 4 hours for other requests.

### What does the IT service subscription cover?

The subscription covers administration and support for users and equipment, 24/7 monitoring of every managed device, preventive maintenance, the IT audit, and unlimited interventions, remote or on site. Every package includes this operational base. You choose the applications and level of protection each user needs, from email and online collaboration to desktop apps, workstation protection, and controls for sensitive data in email and cloud files.

### Is there a package for IT support and administration only?

Yes. The User Desk package, at €25 per user per month, includes IT support and administration without productivity software licenses. The other packages share the same operational base and add applications and protection features, so you can give each employee the package they need.