--- title: "IT subscription for companies: from €25 per user." url: https://www.hqsolutions.ro/en/pricing/ lang: en site: HQ --- > A single subscription for all your company’s IT, from €25 per user per month. Choose the right package for each team member. Request a quote. # IT subscriptions for companies. You pay monthly, per user, and choose the right package for each member of your team. If you’re not sure of the optimal setup for your company, you can request a free audit. ## What it includes and what it costs. The subscription is billed monthly, per user. The operational base stays the same whatever the package: unlimited interventions, a response time of one hour at most for critical incidents, and 24/7 monitoring for every device. The difference between packages is the working tools assigned to each employee, from cloud email and collaboration to the locally installed Office suite and advanced security features. You give each team member exactly the package they need, and the overall cost stays predictable: the invoice is fixed every month, whatever the volume of interventions. By comparison, the traditional pay-per-incident model offers neither budget predictability nor contractual response guarantees. ### The same operational base, whatever the package. - Unlimited interventions, on-site and remote - Maximum response time 1h / 4h - Hardware + software service and administration - Technical support by email and phone - Single point of contact - IT audit and analysis - Preventive and evolutive maintenance - RMM tracking and monitoring system ### You can combine packages. - **User Desk** — 25 € per user / month. Support and IT administration. The operational base. We keep your team working and your equipment running at its best. Without Microsoft 365 - **Essentials** — 30 € per user / month. Adds Microsoft 365 Business Basic: email, storage, Teams. Email, files, and online meetings, available from anywhere. Includes Microsoft 365 Business Basic - **Office** — 35 € per user / month. Adds Microsoft 365 Business Standard: Office on every PC. Word, Excel, and Outlook, installed on every workstation. Includes Microsoft 365 Business Standard - **Security** — 45 € per user / month. Adds Microsoft 365 Business Premium: endpoint protection and managed security. Company devices and accounts, protected and monitored around the clock. Includes Microsoft 365 Business Premium - **Enterprise** — 55 € per user / month. Adds Microsoft 365 E3: sensitive data leak prevention (DLP). Your entire IT estate. Sensitive data leak prevention across your whole IT infrastructure. Includes Microsoft 365 E3 ### Administration and support | | User Desk | Essentials | Office | Security | Enterprise | | --- | --- | --- | --- | --- | --- | | Unlimited interventions, on-site and remote, secured | ✓ | ✓ | ✓ | ✓ | ✓ | | Maximum response time, critical / standard incidents | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h | | Microsoft hardware and software service | ✓ | ✓ | ✓ | ✓ | ✓ | | Technical support by email and phone | ✓ | ✓ | ✓ | ✓ | ✓ | | Single point of contact for all IT vendors | ✓ | ✓ | ✓ | ✓ | ✓ | ### Management and organization | | User Desk | Essentials | Office | Security | Enterprise | | --- | --- | --- | --- | --- | --- | | IT audit and optimization analysis | ✓ | ✓ | ✓ | ✓ | ✓ | | Preventive and evolutive maintenance | ✓ | ✓ | ✓ | ✓ | ✓ | | Equipment and service monitoring (RMM) | ✓ | ✓ | ✓ | ✓ | ✓ | ### Work and collaboration | | User Desk | Essentials | Office | Security | Enterprise | | --- | --- | --- | --- | --- | --- | | Enterprise cloud email, 50 GB per user | — | ✓ | ✓ | ✓ | ✓ | | Cloud storage, 1 TB per user, 1 TB per company | — | ✓ | ✓ | ✓ | ✓ | | Intranet, file sharing and traceability | — | ✓ | ✓ | ✓ | ✓ | | Microsoft Office in the browser | — | ✓ | ✓ | ✓ | ✓ | | Video conferencing and chat (Microsoft Teams) | — | ✓ | ✓ | ✓ | ✓ | | Microsoft Office desktop license | — | — | ✓ | ✓ | ✓ | | Endpoint protection, Bitdefender GravityZone Business | — | — | — | ✓ | ✓ | | Windows upgrade license | — | — | — | Pro | Enterprise | ### Security and data protection | | User Desk | Essentials | Office | Security | Enterprise | | --- | --- | --- | --- | --- | --- | | Access control from any device | — | — | — | ✓ | ✓ | | Automatic detection and response to endpoint attacks | — | — | — | ✓ | ✓ | | Prevention of sensitive data leaks | — | — | — | — | ✓ | Prices assume a 12-month commitment. All prices exclude VAT. Without an annual commitment, prices are 10% higher than the contract rate. All prices exclude VAT. ## Infrastructure, priced per device. Costs for servers, network equipment, or cloud backup don’t depend on the number of users, which is why they’re billed separately. You add to your package only the components your company actually needs. ### Infrastructure (IT administration) - **Physical, virtual, or storage server administration** — 30 € per server / month - **Network equipment administration** — 30 € per site / month - **DNS hosting and a presentation website** — 10 € per website / month - **Secure cloud backup, Azure Backup or Veeam** — 30 € per 500 GB / month - **Replication and disaster recovery in the cloud** — from 100 € per month ### Equipment as a subscription (Hardware as a Service) - **Laptop, Core i7, 16 GB RAM, 250 GB SSD, Windows Pro** — from 20 € per month - **Printer or multifunction, consumables and service included** — from 20 € per month - **Network, router, firewall, Wi-Fi** — from 20 € per month - **Cloud infrastructure, Azure, AWS, or Google** — from 50 € per month - **Data-center rack, 1U, power, 10/100 connection** — from 100 € per month ## What the people who work with us say. > Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania. > > — Monica Serbu · Area Manager East Europe · Beijer Ref > We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it. > > — Cristian Vladone · Chief Accountant, Business Support · Alfa Laval > What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands. > > — Florin Joacăbine · Director General · Polon-Alfa Romania ## HQ CLIENTS UiPath, Waldevar, ESX, Picktwo, Aectra, Polon Alfa, Beijer Ref, Alfa Laval, Toyota Ploiești, Dipet, Alliance Filter, Cocktail Holidays, Dalian Autotech, Duroterm, Eco Plating, Faberrom, France Air, Gefil, Hasotti Mineran Șerb și Asociații, Innobyte, K-Flex, Nisab Cons, Optaros, Sagitta International, Sales Partner, Service Faur, Somarest, Tehnogrup Est, Travelmaker, Vass Lawyers ## Frequently asked questions. ### What does “per user” mean? A user is a team member whose account and equipment we administer. If you have ten employees on the Essentials package, the cost is ten times the €30 monthly rate. Servers and the rest of the infrastructure aren’t included in this calculation; they’re billed separately, per device. ### Is a long-term contract required? It isn’t mandatory. The prices shown apply to a 12-month commitment, but we also offer a no-minimum-term option, in which case the rates are 10% higher. All prices are quoted excluding VAT. ### What isn’t included in the per-user subscription? Infrastructure (servers, network equipment, cloud backup) is billed separately. The same applies to equipment we provide on a monthly subscription, such as laptops or printers. ### Do response times differ between subscriptions? No. The service-level agreement (SLA) is the same for every package: one hour at most for critical incidents and four hours at most for standard ones. ### What does the IT service subscription cover? The subscription covers administration and support for users and equipment, 24/7 monitoring of every managed device, preventive maintenance, the IT audit, and unlimited interventions, remote or on site. On top of that operational base, each package adds a Microsoft 365 layer, from email and cloud storage through to workstation protection. ### Is there a subscription for IT support alone, without Microsoft licenses? Yes. The User Desk package, at €25 per user per month, is exactly that: IT support and administration, without Microsoft 365. The other packages start from the same operational base and add the licenses on top, which is why you can give each employee the package they actually need.