--- title: "IT outsourcing in Bucharest, with nationwide coverage | HQ" url: https://www.hqsolutions.ro/en/it-outsourcing-bucharest-nationwide/ lang: en site: HQ --- > Outsourced IT in Bucharest with nationwide coverage: remote and on-site support, 24/7 monitoring, and response times guaranteed in the contract. # Outsourced IT in Bucharest, with nationwide coverage. We're based in Bucharest, and we keep the IT infrastructure of companies across the country running. You get a complete outsourced IT department: user support, server and network administration, 24/7 monitoring and security, at the same standard wherever your offices are. Coverage is nationwide. We work remotely anywhere in the country and go on-site through our own team and a network of local partners, with the same response times guaranteed in the contract (SLA). Whether you have a single office or sites in several cities, you still deal with us. ## How we cover companies across the country. Our office is in Bucharest, but our coverage doesn't stop there. We manage IT infrastructure for companies across the country, and most of the work happens remotely: we monitor equipment 24/7, apply updates, resolve incidents and configure systems without anyone needing to travel. When a job needs someone physically present, we go on-site through our own team and a network of local partners we've vetted. In and around Bucharest we usually come directly. Elsewhere in the country, the local partner does the work, and we coordinate and stay responsible for the result. Whoever shows up on site, the standard is the same. We set the procedure, keep the record in the same ticketing system, and guarantee the same response times in the contract: at most 1 hour for critical incidents and 4 hours for non-critical ones. You have one provider, one contract and one point of contact. This model is built for companies with several locations. A retail chain, a manufacturer with plants in different cities, or a company with regional offices get the same support at every site, coordinated from one place. You don't have to find an IT provider in every city. You talk to us, and we handle all the locations. ## How IT support reaches you, wherever you are ### Remote support, across the country. Most support is handled without a visit. We monitor equipment 24/7, apply updates, resolve incidents and configure systems remotely, anywhere in the country, with an average intervention time of around 25 minutes. ### On-site anywhere in the country. When the work needs someone on site, we come to you. In and around Bucharest we usually come with our own team. Elsewhere in the country we work through a network of vetted local partners we coordinate. ### One contract, one SLA. You sign a single contract, with the same SLA for every location: at most 1 hour for critical incidents, 4 hours for non-critical ones. You have one provider and one point of contact, no matter how many sites you run. - **25 min** — Average intervention time - **1h / 4h** — Guaranteed response time - **48 min** — Average ticket resolution time - **24/7** — Monitoring on every managed device ## From €25 per user, per month. One subscription for your company's ENTIRE IT (administration and unlimited interventions, licenses, email and cloud data, data security, even laptops and networking). ## What the people who work with us say. > Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania. > > — Monica Serbu · Area Manager East Europe · Beijer Ref > We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it. > > — Cristian Vladone · Chief Accountant, Business Support · Alfa Laval > What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands. > > — Florin Joacăbine · Director General · Polon-Alfa Romania ## HQ CLIENTS UiPath, Waldevar, ESX, Picktwo, Aectra, Polon Alfa, Beijer Ref, Alfa Laval, Toyota Ploiești, Dipet, Alliance Filter, Cocktail Holidays, Dalian Autotech, Duroterm, Eco Plating, Faberrom, France Air, Gefil, Hasotti Mineran Șerb și Asociații, Innobyte, K-Flex, Nisab Cons, Optaros, Sagitta International, Sales Partner, Service Faur, Somarest, Tehnogrup Est, Travelmaker, Vass Lawyers ## Frequently asked questions. ### You're in Bucharest. Can you cover our sites in other cities too? Yes. Our coverage is nationwide, not just Bucharest. Remote support reaches anywhere in the country, and for on-site work we come through our own team and a network of local partners. Companies with sites in several cities get the same service at every location, coordinated by us. ### Who comes on-site, the HQ team or a partner? It depends on the city. In and around Bucharest we usually come with our own team. Elsewhere in the country we work with local partners we've vetted and coordinate directly. Whoever does the work, the procedure and the standard are ours, and the responsibility for the result stays with HQ. ### Are response times the same regardless of city? Yes. They're the same for every site, set in the contract: at most 1 hour for critical incidents and 4 hours for non-critical ones. Since most work is handled remotely, physical distance doesn't change the deadline. ### How does remote support split from on-site? Most incidents are resolved remotely, where the average intervention time is around 25 minutes. On-site visits are for situations that need someone physically present: new equipment, network problems or work on local infrastructure. 24/7 monitoring runs in the background at every location, so we catch many problems before you feel them.