--- title: "IT services for companies, on a subscription | HQ" url: https://www.hqsolutions.ro/en/ lang: en site: HQ --- > All your company’s IT on a single subscription, from €25 per user: IT management, maintenance, and security, with response times guaranteed by contract. # IT that’s simplified, optimized, secure. IT with confidence. Simplified — one subscription for your company’s entire IT (users, licenses, equipment, cloud). Optimized — your IT runs at its best, and your people stay productive. Secure — your company’s data and systems are protected to current best-practice standards. Confidence — that we back you with solid technical support as your business grows. ## What working together looks like. Instead of IT infrastructure run from one emergency to the next, with several vendors and costs that are hard to track, you have one team handling all of it: user support, IT infrastructure management, and security, in the same monthly subscription, billed per user. ### One contract, one invoice, one point of contact. Support, equipment management, and monitoring come under the same subscription, with no separate charges for each. We manage the relationship with your other technology vendors, and you get one clear invoice. ### Monitoring and maintenance. We watch your workstations, servers, and network 24/7, and step in promptly before systems fail. Most issues are resolved remotely, without interrupting your team’s work. ### Security and backup. We protect your systems and access to company data, verify backup integrity, and respond within one hour to critical incidents. You hear about most vulnerabilities only after they’ve been fixed. - **25 min** — Average intervention time - **1h / 4h** — Guaranteed response time - **48 min** — Average ticket resolution time - **24/7** — Monitoring on every managed device ## Our collaboration process: We start with a free audit to understand your needs. We'll discuss our findings together first, ensuring a perfect fit before we formalize our partnership. ### The audit We come to your office and assess your equipment, network, and workflows. At the end, you get a detailed report showing what works, what needs improvement, and what risks your company is exposed to. The audit is free and comes with no obligation. ### The plan Based on the audit, we set the subscription together: the number of users, the equipment included, the urgent priorities, and what can wait. You get a transparent cost, billed per user, with no hidden fees along the way. ### Day-to-day operation We take over IT management and keep things running: daily maintenance, 24/7 monitoring, and response times guaranteed by contract (SLA). Every intervention shows up in your reports, without you having to chase each request. ## What the people who work with us say. > Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania. > > — Monica Serbu · Area Manager East Europe · Beijer Ref > We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it. > > — Cristian Vladone · Chief Accountant, Business Support · Alfa Laval > What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands. > > — Florin Joacăbine · Director General · Polon-Alfa Romania ## HQ CLIENTS UiPath, Waldevar, ESX, Picktwo, Aectra, Polon Alfa, Beijer Ref, Alfa Laval, Toyota Ploiești, Dipet, Alliance Filter, Cocktail Holidays, Dalian Autotech, Duroterm, Eco Plating, Faberrom, France Air, Gefil, Hasotti Mineran Șerb și Asociații, Innobyte, K-Flex, Nisab Cons, Optaros, Sagitta International, Sales Partner, Service Faur, Somarest, Tehnogrup Est, Travelmaker, Vass Lawyers ## Certifications and technologies. We manage technologies our team knows thoroughly: the Microsoft ecosystem and virtualization, networking, security, and backup solutions. We work with technology partners in these areas, and our specialists keep their certifications current. Microsoft, ITIL, CompTIA, Ubiquiti, Fortinet, Cisco, VMware, Acronis, Bitdefender Avem, de asemenea, parteneriate, competențe și experiență cu echipamentele altor producători importanți din piața IT, precum Dell, HP, Lenovo, Asus sau Veeam. ## Frequently asked questions. What companies usually ask when they first get in touch. ### How much do IT services cost for a company? Subscriptions start at €25 per user, per month. We work on a monthly subscription, and the package is chosen to fit your team’s needs. Servers, network equipment, and cloud backup are billed separately. All our prices are public, so you can estimate your budget without having to request a quote first. ### What do IT managed services mean? It means your company gets a fully functioning IT department at corporate standards, without the cost of internal hires. We manage the equipment, monitoring, and interventions, and the arrangement is governed by a clear contract with defined responsibilities and deadlines. ### How quickly do you respond when a problem comes up? We respond to critical incidents within one hour, and to standard ones within four. These times are set by contract (SLA). In practice, the average intervention time is about 25 minutes, and we catch many faults through monitoring and fix them before users report them. ### Do you work with small businesses? Yes, our subscription was built for exactly this case. You get the same level of IT support as a large company (maintenance, continuous monitoring, experts on call), but you pay strictly in proportion to the number of users. You don’t need internal hires or technical knowledge about server administration. ### We already have an IT person. How do you work together? We work alongside your in-house specialist. We take on the routine tasks, monitoring, and recurring interventions that would otherwise consume all their time, freeing them to focus on internal projects and growing the company. The exact split of responsibilities is set during the audit, together with them.